Refund and Returns Policy

Effective Date: May 06, 2025

Below is a Refund and Return Policy page for Shree Shyam Rugs by Panipat Carpets, tailored specifically for a business that deals exclusively in bulk products as an exporter and manufacturer. The policy is written to reflect the nature of bulk transactions, focusing on B2B (business-to-business) interactions, while maintaining professionalism, clarity, and SEO-friendliness. It incorporates the updated address, phone numbers, and email, and aligns with the brand identities for search visibility.

Refund and Return Policy for Shree Shyam Rugs | Panipat Carpets

Effective Date: May 06, 2025
Meta Title: Refund and Return Policy 2025 | Shree Shyam Rugs | Panipat Carpets
Meta Description: Review the Refund and Return Policy of Shree Shyam Rugs by Panipat Carpets. Learn our process for bulk orders of handcrafted rugs as a leading exporter and manufacturer in Panipat, Haryana, with global shipping in 2025.
Keywords: Shree Shyam Rugs, Panipat Carpets, refund and return policy 2025, bulk rug orders, Panipat rug manufacturer, rug exporter, return policy for bulk orders

At Shree Shyam Rugs by Panipat Carpets, we specialize in bulk orders of handcrafted rugs, cushions, poufs, and ottomans, serving businesses worldwide as a leading exporter and manufacturer. Based at Plot No. 15, Gali No. 7, Ram Nagar, Near Pandit Ji Sweets, Jattal Road, Wali Gali, Sondhapur, Panipat, Haryana 132103, India, we have over 20 years of experience in the textile industry, delivering quality products to our global partners. This Refund and Return Policy outlines our procedures for bulk orders placed through our website, panipatcarpets.com, or via direct business agreements. As a manufacturer and exporter dealing exclusively in bulk transactions, our policy is designed to ensure clarity and fairness for our B2B clients while maintaining the highest standards of customer satisfaction.

1. Eligibility for Returns

We understand that issues may arise with bulk orders, and we strive to address them promptly. However, due to the nature of bulk manufacturing and exporting, returns and refunds are subject to specific conditions:

  • Defective or Damaged Products: Returns are accepted if the products are defective, damaged during transit, or do not meet the specifications agreed upon in the bulk order contract (e.g., incorrect dimensions, materials, or designs).
  • Quality Discrepancies: If the rugs, cushions, poufs, or ottomans do not meet the quality standards outlined in the order agreement, such as issues with stitching, weaving, or dyeing, you may request a return.
  • Non-Returnable Items: Custom-designed bulk orders, products manufactured to specific client requirements, or items that have been used, modified, or damaged after delivery are not eligible for return unless they are defective.
  • Notification Period: You must notify us of any issues within 7 business days of receiving the shipment. Late claims may not be accepted due to the complexities of bulk order logistics and international shipping.

2. Return Process for Bulk Orders

To initiate a return for a bulk order, please follow these steps to ensure a smooth and efficient process:

  • Contact Us: Reach out to our team within 7 business days of delivery via email at info@panipatcarpets.com or by phone at +91-90533-97933 or +91-89308-56868. Provide your order number, details of the issue, and photographic evidence of the defective or damaged products.
  • Order Inspection: Our team will review your claim and may request additional documentation, such as the bulk order contract, invoice, or shipping receipt, to verify the issue. For international shipments, we may also require proof of damage from the shipping carrier.
  • Return Authorization: If the return is approved, we will issue a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted at our facility in Panipat, Haryana.
  • Shipping the Return: You are responsible for securely packing the products and arranging return shipping to our address: Plot No. 15, Gali No. 7, Ram Nagar, Near Pandit Ji Sweets, Jattal Road, Wali Gali, Sondhapur, Panipat, Haryana 132103, India. We recommend using a trackable shipping service, as we are not liable for items lost during return transit.
  • Inspection Upon Receipt: Once we receive the returned products, our quality control team will inspect them to confirm the reported issues. This process typically takes 5–7 business days.

3. Refund or Replacement Options

Upon verifying the issue with your bulk order, Shree Shyam Rugs by Panipat Carpets offers the following resolution options:

  • Replacement: For defective or incorrect products, we will manufacture and ship replacements at no additional cost to you. Replacement shipments will be prioritized to minimize disruption to your business operations.
  • Partial Refund: If a replacement is not feasible (e.g., due to stock unavailability or discontinued designs), we may offer a partial refund for the affected portion of the bulk order, calculated based on the invoice value of the defective items.
  • Full Refund (Rare Cases): Full refunds are rare due to the custom nature of bulk orders. However, if the entire shipment is unusable due to manufacturing defects and replacements cannot be provided, a full refund may be issued, subject to approval by our management team.
  • Shipping Costs: We will cover the return shipping costs only if the issue is due to a manufacturing defect or error on our part. If the return is due to an error on your end (e.g., incorrect order specifications), you will be responsible for all shipping costs.

4. Non-Refundable Scenarios

As a manufacturer and exporter dealing in bulk orders, certain scenarios are not eligible for refunds or returns:

  • Change of Mind: Due to the custom and bulk nature of our products, we do not accept returns or issue refunds for change of mind, incorrect ordering, or failure to meet your client’s expectations.
  • Custom Orders: Bulk orders for custom-designed rugs, cushions, poufs, or ottomans are non-returnable unless they fail to meet the agreed-upon specifications or are defective.
  • International Shipping Delays: We are not responsible for delays, customs duties, or taxes imposed by your country’s authorities, and these are not grounds for a refund or return.
  • Minor Variations: Handcrafted products may have slight variations in color, texture, or design due to the artisanal nature of our manufacturing process. These are not considered defects and do not qualify for returns.

5. Damages During Transit

For international and domestic bulk shipments, we take great care to package products securely. However, damages may occur during transit:

  • Carrier Responsibility: If the shipment arrives damaged, you must report the issue to the shipping carrier and us within 7 business days of receipt. Provide photographic evidence and the carrier’s delivery report to support your claim.
  • Collaboration with Carrier: We will work with the shipping carrier to file a claim on your behalf if the damage is due to mishandling during transit. Replacement or compensation will depend on the carrier’s claim resolution.
  • Insurance: We recommend insuring bulk shipments, especially for international orders, to cover potential damages. If you opt out of insurance, Shree Shyam Rugs by Panipat Carpets will not be liable for transit-related damages beyond our control.

6. Timeframe for Refunds

If a refund is approved:

  • Refunds will be processed within 10–15 business days after we receive and inspect the returned products.
  • Refunds will be issued to the original payment method used for the bulk order, unless otherwise agreed upon in writing.
  • For international orders, currency conversion fees or bank charges may apply, which are the responsibility of the buyer.

7. Custom Bulk Orders and Deposits

For bulk custom orders, we typically require a deposit (percentage agreed upon in the order contract) before production begins:

  • Deposits are non-refundable once production has started, as materials and labor are allocated specifically for your order.
  • If you cancel the order after production begins but before completion, the deposit will not be refunded, and you may be liable for additional costs incurred (e.g., materials already purchased).
  • Completed custom bulk orders are not eligible for returns or refunds unless they are defective or fail to meet the agreed specifications.

8. International Bulk Orders

As a leading exporter, we ship bulk orders worldwide. Please note the following for international transactions:

  • Customs and Duties: You are responsible for all customs duties, taxes, and clearance fees imposed by your country. These are not included in our pricing and are not grounds for a refund or return.
  • Shipping Risks: International shipments may face delays, seizures, or additional inspections by customs authorities, which are beyond our control and do not qualify for refunds.
  • Return Shipping Costs: For international returns, you are responsible for return shipping costs, including any customs fees, unless the issue is due to a manufacturing defect or error on our part.

9. Changes to This Policy

We may update this Refund and Return Policy periodically to reflect changes in our business practices, legal requirements, or industry standards. The updated policy will be posted on this page with a revised “Effective Date” at the top. We encourage you to review this policy before placing a bulk order to stay informed about our procedures.

10. Contact Us

If you have any questions, concerns, or need assistance with a return or refund for your bulk order, please contact our team:

  • Email: info@panipatcarpets.com
  • Phone: +91-90533-97933 | +91-89308-56868
  • Address: Plot No. 15, Gali No. 7, Ram Nagar, Near Pandit Ji Sweets, Jattal Road, Wali Gali, Sondhapur, Panipat, Haryana 132103, India

At Shree Shyam Rugs by Panipat Carpets, we are committed to delivering exceptional quality and service to our B2B clients. As a trusted rug manufacturer and exporter in Panipat, Haryana, we aim to resolve any issues with your bulk orders promptly and fairly. Thank you for choosing us for your 2025 bulk purchases of handcrafted rugs, cushions, poufs, ottomans, and custom designs, with worldwide shipping available.

Scroll to Top