At Shree Shyam Rugs by Panipat Carpets, we are dedicated to protecting your privacy and earning your trust. Based in Panipat, Haryana, at Plot No. 15, Gali No. 7, Ram Nagar, Near Pandit Ji Sweets, Jattal Road, Wali Gali, Sondhapur, Panipat, Haryana 132103, India, we are a trusted carpet manufacturer with over 20 years of experience, serving customers across India and globally. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, panipatcarpets.com, or engage with us through email, phone, or other channels. By using our website or services, you agree to the practices outlined in this policy.
1. Information We Collect
We collect various types of information to enhance your shopping experience and deliver high-quality handcrafted rugs, cushions, poufs, and ottomans. This includes:
- Personal Details: Your name, email address, phone number, billing and shipping addresses, and payment information when you place an order, request a custom rug design, or contact us for support.
- Website Usage Data: Information about your interactions with our site, such as your IP address, browser type, device details, pages visited, and time spent browsing, to improve our website and services.
- Communication Records: Details you share when you contact us via email, phone, or our website’s contact forms, including inquiries about our 2025 rug collection, custom designs, or international shipping options.
- Purchase Information: Records of your orders, including product details, payment methods, and delivery preferences, to ensure seamless order processing and customer service.
2. How We Use Your Information
We use your information to provide a personalized and efficient shopping experience while operating our business responsibly. Specifically, we may:
- Fulfill Orders: Process and deliver your orders for rugs, cushions, poufs, ottomans, and custom designs, including managing payments, arranging shipping, and providing order confirmations and updates.
- Enhance Our Services: Analyze browsing patterns and customer feedback to improve our website functionality, product range, and overall user experience for our 2025 collection.
- Communicate Effectively: Respond to your inquiries, offer customer support, and send updates about your orders, new product launches, or exclusive offers on handcrafted rugs and home decor.
- Personalize Your Experience: Provide tailored product recommendations based on your browsing and purchase history, helping you find the perfect rug or decor item for your space.
- Maintain Security: Protect against fraudulent activities, unauthorized transactions, and other risks, ensuring a safe and secure shopping environment for all customers.
- Meet Legal Obligations: Comply with applicable laws and regulations, such as tax reporting or consumer protection requirements, in India and the regions we serve globally.
3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your data in the following situations:
- Trusted Partners: We collaborate with third-party service providers to process payments, manage shipping, and maintain our website. These partners are bound by strict confidentiality agreements and use your information solely to perform services on our behalf.
- Legal Compliance: We may disclose your information if required by law, such as in response to a court order, government request, or to comply with regulations in India or other jurisdictions.
- Business Transitions: If Shree Shyam Rugs by Panipat Carpets undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, but we will ensure it remains protected under equivalent privacy standards.
4. How We Protect Your Information
We prioritize the security of your personal information and employ robust measures to safeguard it while you shop with us. These include:
- Secure Encryption: We use advanced encryption technologies to protect your payment details and personal information during transmission, ensuring secure online transactions.
- Restricted Access: Only authorized staff members have access to your information, and they are trained to handle it with the utmost care and confidentiality.
- Ongoing Monitoring: We continuously monitor our systems for potential vulnerabilities and threats, maintaining a secure environment for your shopping experience.
While we take every precaution to protect your data, no online platform can guarantee complete security. We recommend taking steps like using strong passwords and keeping your account details confidential to further enhance your privacy.
5. Cookies and Tracking Technologies
To improve your browsing experience on panipatcarpets.com, we use cookies and similar technologies. Cookies are small files stored on your device that allow us to:
- Save your preferences, such as items in your cart or preferred language settings.
- Track website usage and user behavior to optimize our site’s performance and product offerings.
- Offer personalized recommendations for rugs, cushions, poufs, and ottomans based on your browsing history.
You can control cookie settings through your browser, but disabling cookies may limit certain features, such as the ability to save items in your cart or complete a purchase seamlessly.
6. Your Privacy Rights and Choices
We respect your rights over your personal information. As a customer of Shree Shyam Rugs by Panipat Carpets, you can:
- Access Your Data: Request a copy of the personal information we hold about you, such as your order history or contact details.
- Update Information: Request corrections to your personal information if it is inaccurate or outdated.
- Request Deletion: Ask us to delete your personal information, subject to any legal or contractual obligations we may have.
- Opt Out of Marketing: Unsubscribe from promotional emails or newsletters by clicking the “unsubscribe” link in our emails or contacting us directly.
To exercise these rights, please reach out to us at info@panipatcarpets.com or call us at +91-90533-97933 or +91-89308-56868. We will address your request promptly, in line with applicable laws.
7. Third-Party Links
Our website may include links to third-party platforms, such as payment gateways or shipping providers, to facilitate your shopping experience. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before sharing any personal information, as their practices may differ from ours.
8. Children’s Privacy
Shree Shyam Rugs by Panipat Carpets does not knowingly collect personal information from children under 13 years of age. Our website and services are intended for adults seeking handcrafted rugs, cushions, poufs, ottomans, and custom designs. If we learn that a child under 13 has provided us with personal information, we will promptly delete it from our records.
9. International Data Transfers
As a global business based in Panipat, Haryana, we may transfer your personal information to service providers or partners outside India to process orders, arrange shipping, or provide customer support. We ensure that any international data transfers comply with applicable data protection laws and that your information is protected through strict confidentiality agreements.
10. Updates to This Privacy Policy
We may revise this Privacy Policy periodically to reflect changes in our practices, legal requirements, or industry standards. Any updates will be posted on this page with a revised “Effective Date” at the top. We encourage you to review this policy regularly to stay informed about how we protect your information while you shop for handcrafted rugs and home decor in 2025.
11. Contact Us
If you have questions, concerns, or requests about this Privacy Policy or how we manage your personal information, please contact us:
- Email: info@panipatcarpets.com
- Phone: +91-90533-97933 | +91-89308-56868
- Address: Plot No. 15, Gali No. 7, Ram Nagar, Near Pandit Ji Sweets, Jattal Road, Wali Gali, Sondhapur, Panipat, Haryana 132103, India
At Shree Shyam Rugs by Panipat Carpets, your privacy matters to us. Shop confidently knowing your personal information is secure while you explore our 2025 collection of handcrafted rugs, cushions, poufs, ottomans, and custom designs. Thank you for choosing us as your trusted rug manufacturer in Panipat, Haryana, with worldwide shipping available.